Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "User") and Wallu.ai ("we," "us," or "our") governing your access to and use of the Wallu.ai platform, including all associated websites, mobile applications, APIs, and services (collectively, the "Service"). By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Service

Wallu.ai is an AI-powered platform providing tools for social media scheduling and publishing, video creation and rendering, email marketing, customer support automation, knowledge-base management, and related productivity features. The Service integrates with third-party platforms including but not limited to YouTube, Twitter/X, Instagram, TikTok, Facebook, Pinterest, Reddit, Slack, Discord, WhatsApp, and LinkedIn. We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice of material changes where practicable.

3. Eligibility & Account Registration

You must be at least 16 years of age (or the age of digital consent in your jurisdiction) to use the Service. By registering, you represent and warrant that: All registration information you submit is true, accurate, current, and complete. You will maintain the accuracy of your information and promptly update it as necessary. You are legally capable of entering into binding contracts. Your use of the Service does not violate any applicable laws or regulations. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account at contact@wallu.ai.

4. Third-Party Platform Integrations & Compliance

Wallu.ai enables you to connect and interact with third-party platforms via their APIs. By connecting any third-party platform, you agree to the following:

4.1 Platform Terms Compliance: You are solely responsible for ensuring your use of Wallu.ai complies with the terms of service, community guidelines, content policies, and developer policies of each connected platform. This includes but is not limited to: Google / YouTube (YouTube Terms of Service and Google APIs Terms); Twitter / X (X Terms of Service and Developer Agreement); Meta (Facebook & Instagram) (Facebook Terms and Meta Platform Terms); TikTok (TikTok Terms of Service); Pinterest (Pinterest Terms of Service); Reddit (Reddit User Agreement); Slack (Slack Terms of Service); Discord (Discord Terms of Service); WhatsApp (WhatsApp Business Policy); LinkedIn (LinkedIn User Agreement).

4.2 Our Platform Compliance: Wallu.ai is committed to complying with the terms, policies, and developer guidelines of all integrated platforms. In particular, Wallu.ai adheres to Meta Platform Terms, Meta's Data Use Policy, and all applicable Meta developer policies for our Facebook and Instagram integrations. When you disconnect a Meta integration or delete your account, all associated Meta data (tokens, page IDs, account metadata) is permanently deleted within 24 hours. We support Meta's data deletion callbacks and process them automatically.

4.3 Authorization: By connecting a third-party account, you authorize Wallu.ai to act on your behalf for the actions you configure (e.g., scheduling and publishing posts, uploading videos, responding to messages). You warrant that you have the right and authority to grant this authorization for each connected account.

4.4 Platform Policy Changes: Third-party platforms may change their APIs, terms, or features at any time. Wallu.ai is not responsible for any interruption to integrations caused by such changes, nor for any content rejected or removed by a third-party platform.

5. User Content & Social Media Posting

5.1 Ownership: You retain full ownership of all content you create, upload, or schedule through Wallu.ai ("User Content"). By using the Service, you grant Wallu.ai a limited, non-exclusive, royalty-free license to store, process, and transmit your User Content solely to deliver the services you request.

5.2 Responsibility for Content: You are solely responsible for all content you post or schedule through Wallu.ai. You represent and warrant that: You own or have obtained all necessary rights, licenses, and permissions for your content. Your content does not infringe any copyright, trademark, privacy, or other intellectual property rights of any third party. Your content does not violate any applicable laws, including laws regarding spam, deceptive advertising, or hate speech. Your content complies with the community guidelines of the platform to which it is published.

5.3 Content Removal: We reserve the right (but not the obligation) to remove User Content that violates these Terms or applicable law, or to suspend your access to the Service in response to such violations.

6. AI-Generated Content

Wallu.ai uses AI models to help generate content including text, images, and video scripts. You acknowledge that: AI-generated content may be inaccurate, incomplete, or not suitable for your specific use case. You are responsible for reviewing and approving all AI-generated content before publishing. AI-generated content does not constitute legal, financial, medical, or professional advice. Similar AI-generated outputs may be produced for other users. We do not guarantee the uniqueness of AI-generated content. You are responsible for ensuring that AI-generated content you publish complies with applicable laws and platform policies, including disclosures required for AI-generated material. We retain no ownership interest in AI-generated content created using your prompts.

7. Prohibited Activities

You agree not to use the Service to: Violate any applicable local, national, or international law or regulation. Infringe the intellectual property rights of others. Send unsolicited bulk communications (spam) through any connected channel. Harass, abuse, stalk, threaten, or defame any person or entity. Post or schedule content that is unlawful, harmful, fraudulent, deceptive, or discriminatory. Automate interactions with third-party platforms in ways that violate those platforms' terms of service or rate limits. Attempt to circumvent, disable, or interfere with any security feature of the Service. Use the Service to collect user information without consent or for surveillance purposes. Reverse engineer, decompile, or extract source code from the Service. Use the Service to generate content that sexualizes minors, promotes violence, or constitutes hate speech. Attempt to gain unauthorized access to other users' accounts, our systems, or third-party systems. Misuse the YouTube API or Google services in ways that violate the Google API Services User Data Policy.

8. Intellectual Property

The Service, including its design, software, features, and underlying technology, is and remains the proprietary property of Wallu.ai. All trademarks, service marks, and logos are owned by or licensed to Wallu.ai. Nothing in these Terms grants you any right to use our trademarks or branding without our prior written consent. Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your own internal business purposes.

9. Subscription, Payments & Refunds

Wallu.ai offers subscription-based access to the Service. By subscribing, you agree to the following: Subscription fees are billed in advance on a monthly or annual basis, as selected at sign-up. Payments are processed by Stripe. By providing payment information, you authorize us to charge your payment method for the applicable fees. We reserve the right to change pricing with reasonable advance notice. Continued use of the Service after a price change constitutes acceptance of the new pricing. Subscriptions automatically renew unless cancelled before the renewal date. You may cancel at any time through your account settings. Except where required by law, subscription fees are non-refundable. If you believe you were charged in error, contact us within 14 days. Failure to pay may result in suspension or termination of your account.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT AI-GENERATED CONTENT WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR YOUR PURPOSES. We do not warrant the availability, accuracy, or reliability of any third-party platform integrations. Third-party platforms may change their APIs, restrict access, or terminate integrations at any time.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WALLU.AI, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: Your use of or inability to use the Service. Content posted or published through the Service to any third-party platform. Any changes to or suspension of third-party platform integrations. Any AI-generated content produced by the Service. Unauthorized access to or alteration of your data. Our total liability to you for any claim arising from or relating to the Service shall not exceed the amount paid by you to Wallu.ai in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Wallu.ai and its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to: Your violation of these Terms. Content you post, schedule, or publish through the Service. Your violation of any third-party platform's terms of service. Your violation of any applicable law or regulation. Your infringement of any intellectual property or other rights of any third party.

13. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for conduct that we determine violates these Terms, applicable laws, or is harmful to other users, third parties, or the interests of Wallu.ai. You may terminate your account at any time through your account settings. Upon termination, your right to use the Service ceases immediately. Provisions of these Terms that by their nature should survive termination (including intellectual property, disclaimer of warranties, limitation of liability, and indemnification) shall survive.

14. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Romania, without regard to conflict of law provisions. Any disputes arising from or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration, except that either party may seek injunctive relief in a court of competent jurisdiction for intellectual property or confidentiality violations. If you are a consumer resident of the European Union, you may also have the right to submit a complaint to your local data protection authority.

15. Changes to These Terms

We reserve the right to update these Terms at any time. We will notify you of material changes by updating the "Last Updated" date and, where appropriate, by sending an email notification. Continued use of the Service after changes become effective constitutes your acceptance of the revised Terms.

16. Contact Us

For questions about these Terms, or to report a violation, please contact us: Email: contact@wallu.ai. Website: wallu.ai.