Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "User") and Wallu.ai ("we," "us," or "our") governing your access to and use of the Wallu.ai platform, including all associated websites, mobile applications, APIs, and services (collectively, the "Service"). By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Service

Wallu.ai is an AI-powered platform providing tools for social media scheduling and publishing, video creation and rendering, email marketing, customer support automation, knowledge-base management, and related productivity features. The Service integrates with third-party platforms including but not limited to YouTube, Twitter/X, Instagram, TikTok, Facebook, Pinterest, Reddit, Slack, Discord, WhatsApp, and LinkedIn. We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice of material changes where practicable.

3. Eligibility & Account Registration

You must be at least 16 years of age (or the age of digital consent in your jurisdiction) to use the Service. By registering, you represent and warrant that: All registration information you submit is true, accurate, current, and complete. You will maintain the accuracy of your information and promptly update it as necessary. You are legally capable of entering into binding contracts. Your use of the Service does not violate any applicable laws or regulations. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account at contact@wallu.ai.

4. Third-Party Platform Integrations & Compliance

Wallu.ai enables you to connect and interact with third-party platforms via their APIs. By connecting any third-party platform, you agree to the following:

4.1 Platform Terms Compliance: You are solely responsible for ensuring your use of Wallu.ai complies with the terms of service, community guidelines, content policies, and developer policies of each connected platform. This includes but is not limited to: Google / YouTube (YouTube Terms of Service and Google APIs Terms); Twitter / X (X Terms of Service and Developer Agreement); Meta (Facebook & Instagram) (Facebook Terms and Meta Platform Terms); TikTok (TikTok Terms of Service); Pinterest (Pinterest Terms of Service); Reddit (Reddit User Agreement); Slack (Slack Terms of Service); Discord (Discord Terms of Service); WhatsApp (WhatsApp Business Policy); LinkedIn (LinkedIn User Agreement).

4.2 Our Platform Compliance: Wallu.ai is committed to complying with the terms, policies, and developer guidelines of all integrated platforms. In particular, Wallu.ai adheres to Meta Platform Terms, Meta's Data Use Policy, and all applicable Meta developer policies for our Facebook and Instagram integrations. When you disconnect a Meta integration or delete your account, all associated Meta data (tokens, page IDs, account metadata) is permanently deleted within 24 hours. We support Meta's data deletion callbacks and process them automatically.

4.3 Authorization: By connecting a third-party account, you authorize Wallu.ai to act on your behalf for the actions you configure (e.g., scheduling and publishing posts, uploading videos, responding to messages). You warrant that you have the right and authority to grant this authorization for each connected account.

4.4 Platform Policy Changes: Third-party platforms may change their APIs, terms, or features at any time. Wallu.ai is not responsible for any interruption to integrations caused by such changes, nor for any content rejected or removed by a third-party platform.

5. User Content & Social Media Posting

5.1 Ownership: You retain full ownership of all content you create, upload, or schedule through Wallu.ai ("User Content"). By using the Service, you grant Wallu.ai a limited, non-exclusive, royalty-free license to store, process, and transmit your User Content solely to deliver the services you request.

5.2 Responsibility for Content: You are solely responsible for all content you post or schedule through Wallu.ai. You represent and warrant that: You own or have obtained all necessary rights, licenses, and permissions for your content. Your content does not infringe any copyright, trademark, privacy, or other intellectual property rights of any third party. Your content does not violate any applicable laws, including laws regarding spam, deceptive advertising, or hate speech. Your content complies with the community guidelines of the platform to which it is published.

5.3 Content Removal: We reserve the right (but not the obligation) to remove User Content that violates these Terms or applicable law, or to suspend your access to the Service in response to such violations.

6. AI-Generated Content

Wallu.ai uses AI models to help generate content including text, images, and video scripts. You acknowledge that: AI-generated content may be inaccurate, incomplete, or not suitable for your specific use case. You are responsible for reviewing and approving all AI-generated content before publishing. AI-generated content does not constitute legal, financial, medical, or professional advice. Similar AI-generated outputs may be produced for other users. We do not guarantee the uniqueness of AI-generated content. You are responsible for ensuring that AI-generated content you publish complies with applicable laws and platform policies, including disclosures required for AI-generated material. We retain no ownership interest in AI-generated content created using your prompts.

7. Prohibited Activities

You agree not to use the Service to: Violate any applicable local, national, or international law or regulation. Infringe the intellectual property rights of others. Send unsolicited bulk communications (spam) through any connected channel. Harass, abuse, stalk, threaten, or defame any person or entity. Post or schedule content that is unlawful, harmful, fraudulent, deceptive, or discriminatory. Automate interactions with third-party platforms in ways that violate those platforms' terms of service or rate limits. Attempt to circumvent, disable, or interfere with any security feature of the Service. Use the Service to collect user information without consent or for surveillance purposes. Reverse engineer, decompile, or extract source code from the Service. Use the Service to generate content that sexualizes minors, promotes violence, or constitutes hate speech. Attempt to gain unauthorized access to other users' accounts, our systems, or third-party systems. Misuse the YouTube API or Google services in ways that violate the Google API Services User Data Policy.

8. Intellectual Property

The Service, including its design, software, features, and underlying technology, is and remains the proprietary property of Wallu.ai. All trademarks, service marks, and logos are owned by or licensed to Wallu.ai. Nothing in these Terms grants you any right to use our trademarks or branding without our prior written consent. Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your own internal business purposes.

9. Subscription, Payments & Refunds

Wallu.ai offers subscription-based access to the Service. By subscribing, you agree to the following: Subscription fees are billed in advance on a monthly or annual basis, as selected at sign-up. Payments are processed by Stripe. By providing payment information, you authorize us to charge your payment method for the applicable fees. We reserve the right to change pricing with reasonable advance notice. Continued use of the Service after a price change constitutes acceptance of the new pricing. Subscriptions automatically renew unless cancelled before the renewal date. You may cancel at any time through your account settings. Except where required by law, subscription fees are non-refundable. If you believe you were charged in error, contact us within 14 days. Failure to pay may result in suspension or termination of your account.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT AI-GENERATED CONTENT WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR YOUR PURPOSES. We do not warrant the availability, accuracy, or reliability of any third-party platform integrations. Third-party platforms may change their APIs, restrict access, or terminate integrations at any time.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WALLU.AI, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: Your use of or inability to use the Service. Content posted or published through the Service to any third-party platform. Any changes to or suspension of third-party platform integrations. Any AI-generated content produced by the Service. Unauthorized access to or alteration of your data. Our total liability to you for any claim arising from or relating to the Service shall not exceed the amount paid by you to Wallu.ai in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Wallu.ai and its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to: Your violation of these Terms. Content you post, schedule, or publish through the Service. Your violation of any third-party platform's terms of service. Your violation of any applicable law or regulation. Your infringement of any intellectual property or other rights of any third party.

13. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for conduct that we determine violates these Terms, applicable laws, or is harmful to other users, third parties, or the interests of Wallu.ai. You may terminate your account at any time through your account settings. Upon termination, your right to use the Service ceases immediately. Provisions of these Terms that by their nature should survive termination (including intellectual property, disclaimer of warranties, limitation of liability, and indemnification) shall survive.

14. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Romania, without regard to conflict of law provisions. Any disputes arising from or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration, except that either party may seek injunctive relief in a court of competent jurisdiction for intellectual property or confidentiality violations. If you are a consumer resident of the European Union, you may also have the right to submit a complaint to your local data protection authority.

15. Changes to These Terms

We reserve the right to update these Terms at any time. We will notify you of material changes by updating the "Last Updated" date and, where appropriate, by sending an email notification. Continued use of the Service after changes become effective constitutes your acceptance of the revised Terms.

16. Contact Us

For questions about these Terms, or to report a violation, please contact us: Email: contact@wallu.ai. Website: wallu.ai.

Addendum A — Wallu Sales Outreach Terms

Applies when you use Wallu Sales. Last updated 20 July 2026.

These Wallu Sales Outreach Terms ("Outreach Terms") supplement and form part of your existing Wallu Terms of Service ("General Terms") with Wallu ("Wallu", "we", "us"), a company established in Romania (EU). They apply only where you access or use Wallu Sales and its outreach features. Capitalized terms not defined here have the meaning given in the General Terms. Where these Outreach Terms conflict with the General Terms on an outreach-specific matter, these Outreach Terms control.

1. Scope and Definitions

1.1. "Wallu Sales" means our lead-generation feature set, including LLM- and Google Maps-assisted business discovery, the supply of business contact data, and tooling that helps you compose, schedule, and send cold business-to-business ("B2B") outreach from a mailbox you connect.

1.2. "Outreach" means any email or other message you generate, schedule, send, or cause to be sent using Wallu Sales, including cold outreach to recipients with whom you have no prior relationship.

1.3. "Connected Mailbox" means an email account you own or are authorized to use that you connect to Wallu Sales via IMAP/SMTP or an equivalent authorized method (for example, Gmail or Outlook), and from which your Outreach is sent under your own sender identity and domain.

1.4. "Contact Data" means business contact information we make available to you through Wallu Sales, sourced first from licensed third-party data providers and, only where you expressly opt in, supplemented by publicly available information from a business's own website as a fallback.

2. You Are the Sender and the Data Controller

2.1. For all Outreach, you are the sender and the sender of record. Outreach is transmitted from your Connected Mailbox, under your own sender identity, domain, and reputation — not from Wallu's infrastructure.

2.2. You are the data controller (as that term is used under the EU General Data Protection Regulation ("GDPR") and equivalent laws) for the personal data you process in connection with your Outreach, including the selection of recipients, the targeting criteria, the message content, the purpose of the messaging, and the timing, frequency, and retention of contact data.

2.3. Wallu acts as your tool and processor in respect of the transmission of your Outreach, processing recipient and campaign data on your behalf and on your instructions, and operating the Connected Mailbox integration for you. Wallu is an independent controller only in respect of the Contact Data it sources and makes available, and only for that sourcing and its own internal purposes. Nothing in these Outreach Terms makes Wallu the sender of, or a controller for, your Outreach.

2.4. You determine who you contact, what you send, and why. Wallu provides tooling; it does not select your recipients, determine their legal status, verify your relationship with them, or establish your lawful basis for contacting them.

3. Your Compliance Responsibility

3.1. You are solely responsible for ensuring that your Outreach, your targeting, and your use of Contact Data comply with all laws applicable to you, to your Connected Mailbox, and to each recipient, in every jurisdiction into which you send. This includes, without limitation, laws governing electronic marketing and unsolicited communications, data protection and privacy, consumer protection, and the accuracy of sender and header information.

3.2. Compliance includes: obtaining any consent that is legally required before contacting a recipient; establishing and documenting a valid lawful basis for processing personal data; presenting an accurate and non-deceptive sender identity and subject line; including any legally required physical postal address and identification; providing all legally required disclosures and notices; and honoring opt-out, objection, and erasure requests promptly, including by suppressing recipients who have opted out or who must not be contacted.

3.3. You represent and warrant, on each occasion you send Outreach, that you have determined the sending to be lawful for that recipient in that jurisdiction and that you hold any consent or lawful basis required. You must not rely on Wallu to determine or guarantee the legality of your Outreach.

3.4. You must comply at all times with the Wallu Sales Acceptable Use Policy (Outreach), which is incorporated into these Outreach Terms by reference. A breach of that policy is a breach of these Outreach Terms.

4. Jurisdiction Warning — Cold Outreach Is Not Lawful Everywhere

4.1. Rules for cold outreach differ significantly by jurisdiction, and Wallu Sales does not restrict your targeting to any one legal regime. It is your responsibility to confirm that your targeting and sending are lawful for each recipient. You must not assume that outreach lawful in one country is lawful in another.

4.2. As general, non-exhaustive orientation only (and not legal advice — see Clause 13):

(a) United States (CAN-SPAM Act). Compliant unsolicited commercial email to business recipients is generally permitted on an opt-out basis, provided the message uses accurate headers and sender identity, includes a valid physical postal address, and offers a functioning unsubscribe mechanism that you honor.

(b) European Union and Romania. These regimes are stricter. Under Romanian Law No. 506/2004 and the ePrivacy regime, unsolicited commercial electronic messages generally require the recipient's prior consent (opt-in), and this requirement can apply even to B2B messaging. GDPR additionally requires a lawful basis, transparency notices, and respect for objection and erasure rights.

(c) Canada (CASL). Sending commercial electronic messages generally requires consent (express or, in limited cases, implied) before sending.

5. Contact Data Supplied "As Is"

5.1. Wallu sources Contact Data from licensed third-party data providers and, only where you opt in, from a public website crawl as a fallback. Contact Data is provided on an "as is" and "as available" basis, without any warranty of accuracy, completeness, currency, deliverability, lawful usability, or fitness for a particular purpose.

5.2. You are responsible for verifying Contact Data and for determining whether and how you may lawfully use it in your jurisdiction, including whether prior consent is required before you contact a given business or individual and whether your intended use is a permitted use of that data. Your right to use Contact Data is limited to your own lawful Outreach; you may not resell, sublicense, or redistribute Contact Data, and you may not harvest from it or build or enrich a database or competing dataset for those purposes.

6. Compliance Tooling Does Not Transfer Responsibility

6.1. Wallu provides tooling intended to assist your compliance, which may include automatic insertion of an unsubscribe link, a suppression list, and mechanisms to record and automatically honor opt-out requests.

6.2. This tooling is provided as a convenience to help you, not to assume your obligations. Its availability or use does not make Wallu the sender or controller of your Outreach, does not guarantee compliance, and does not transfer any legal responsibility to Wallu. You remain solely responsible for configuring, using, and monitoring the tooling correctly; for ensuring your Outreach is lawful even where a tool is unavailable, disabled, or fails; and for complying with any requirement that goes beyond what the tooling provides.

7. Own-Mailbox Rule for Cold Outreach

7.1. Cold prospecting Outreach must be sent only through your own Connected Mailbox, under your own sender identity and domain. You may not route cold outreach through Wallu's shared sending domain or shared sending infrastructure.

7.2. Wallu's shared sending address (for example, noreply@wallu.ai) is provided for testing and transactional/system messages only, and must not be used for cold prospecting or bulk outreach.

7.3. Wallu Reach and any other Wallu shared sending infrastructure are intended solely for messaging to your own marketing lists of recipients who have consented or opted in to receive your messages. They must not be used for cold prospecting.

8. GDPR and Data Processing Addendum

8.1. Where you process personal data of individuals protected by the GDPR or comparable laws, you must, as controller, maintain a valid lawful basis (for example, a documented legitimate-interest assessment where you rely on that basis), provide recipients with the required privacy notices, and honor data-subject rights including objection and erasure.

8.2. Wallu makes a Data Processing Addendum ("DPA") available to govern Wallu's processing of personal data on your behalf in connection with your Outreach. Where a DPA applies, it forms part of the agreement between us. Wallu will support data-subject requests with respect to Contact Data and processing under its control as described in the DPA. The DPA does not alter the allocation of controller responsibility in Clause 2 or your compliance responsibility in Clause 3.

9. Suspension and Termination for Abuse

9.1. We may suspend, throttle, or terminate your access to Wallu Sales, disconnect a Connected Mailbox, or remove content, with or without notice, if we reasonably believe that your use violates these Outreach Terms, the Acceptable Use Policy (Outreach), or applicable law, or that it threatens the security, deliverability, reputation, or lawful operation of our services or those of other customers.

9.2. Where practicable and not legally or operationally constrained, we will aim to give notice and an opportunity to cure, but we may act immediately where we consider that ongoing use poses a risk of legal liability, abuse, or harm. Suspension or termination under this Clause does not entitle you to a refund and does not limit our other remedies.

10. Disclaimer of Warranties

10.1. To the maximum extent permitted by law, Wallu Sales, the Contact Data, and the compliance tooling are provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement. Without limiting the General Terms, we specifically disclaim any warranty as to the accuracy, completeness, currency, deliverability, or lawful usability of Contact Data, and any warranty that use of Wallu Sales will result in compliance with any law, in email deliverability, in any particular response rate, or in any particular business outcome.

11. Limitation of Liability

11.1. To the maximum extent permitted by law, Wallu will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, sender reputation, or data, or for deliverability outcomes, mailbox suspension by your email provider, or recipient complaints, arising out of or relating to Wallu Sales or your Outreach, even if advised of the possibility. Wallu's aggregate liability arising out of or relating to Wallu Sales is subject to the limitation of liability in the General Terms. Nothing in these Outreach Terms limits liability that cannot be limited under applicable law.

12. Indemnification

12.1. You will defend, indemnify, and hold harmless Wallu and its affiliates, officers, and personnel from and against any claims, demands, investigations, fines, penalties, losses, damages, liabilities, and reasonable costs and legal fees arising out of or relating to: (a) your Outreach; (b) your targeting, recipient selection, sender identity, and message content; (c) your use of Contact Data; (d) your breach of these Outreach Terms, the Acceptable Use Policy (Outreach), or applicable law; or (e) any claim that your Outreach was unlawful, unsolicited, deceptive, or infringing.

13. Not Legal Advice

13.1. Wallu is not a law firm and does not provide legal advice. Nothing provided by Wallu — including these Outreach Terms, the Acceptable Use Policy, jurisdiction summaries, in-product guidance, templates, or compliance tooling — is a substitute for advice from a qualified lawyer. Cold outreach law is complex, jurisdiction-specific, and changes over time. You are responsible for obtaining your own legal advice on the lawfulness of your Outreach.

14. Governing Law

14.1. These Outreach Terms are governed by the laws of Romania, and the courts competent for Wallu's registered seat in Romania have jurisdiction, in each case as set out in and subject to the General Terms, and without prejudice to any mandatory consumer-protection rights that may apply.

This is a draft. It must be reviewed by Wallu's Romanian legal counsel before it is relied upon.

---

Addendum B — Wallu Sales Acceptable Use Policy (Outreach)

This Acceptable Use Policy (Outreach) (the "Policy" or "AUP") governs your use of Wallu Sales and any outreach you send using it. It supplements and is incorporated into the Wallu Terms of Service and the Wallu Sales Outreach Terms. Wallu is established in Romania (EU). Capitalized terms not defined here have the meaning given in the Outreach Terms. If you do not agree to this Policy, you must not use Wallu Sales for outreach.

1. Purpose and Scope

1.1. Wallu Sales is a tool for lawful business-to-business ("B2B") lead generation and outreach. This Policy defines what you may and may not do when using Wallu Sales to discover contacts, use Contact Data, and send Outreach through a Connected Mailbox. It applies to all Outreach and to every user acting under your account.

1.2. You are the sender and the data controller for your Outreach, and you are solely responsible for its legality. This Policy sets the minimum standards of conduct; complying with it does not by itself make your Outreach lawful, and Wallu's compliance tooling does not transfer your legal responsibility to us.

2. Your Core Obligations

2.1. Confirm, before sending, that your targeting and content are lawful for each recipient in your jurisdiction and in each recipient's jurisdiction, and that you hold any consent or other lawful basis the law requires. This includes obtaining prior consent where opt-in is required (for example, under Romanian Law No. 506/2004 and much of the EU, and under Canada's CASL, even for B2B messaging where those rules apply), and applying valid opt-out practice where opt-out sending is permitted (for example, compliant B2B email under the US CAN-SPAM Act).

2.2. Use an accurate, non-deceptive sender identity, truthful subject lines, and truthful header and routing information, and include any legally required identification and physical postal address.

2.3. Provide a functioning unsubscribe or opt-out mechanism where required, and where you provide contact or postal details, ensure they are valid.

2.4. Honor opt-out, objection, and erasure requests promptly, and permanently suppress anyone who opts out or must not be contacted.

2.5. Send cold prospecting only from your own Connected Mailbox — never from Wallu's shared sending domain (for example, noreply@wallu.ai), which is for testing and transactional messages only, and never over Wallu Reach or other shared infrastructure, which is only for your own consented/opted-in marketing lists.

3. Prohibited Uses

You must not use Wallu Sales, and must not send Outreach, to do, attempt, or facilitate any of the following:

3.1. Send to purchased, rented, appended, or scraped contact lists in violation of any applicable law.

3.2. Send unsolicited messages where prior consent (opt-in) is legally required for the recipient — including, without limitation, opt-in jurisdictions such as much of the EU (for example, Romania under Law No. 506/2004, where opt-in generally applies even for B2B email) and Canada under CASL — without holding the required consent.

3.3. Send spam, or bulk or repetitive outreach that is unsolicited or unlawful for the recipients targeted.

3.4. Use false, forged, or misleading headers, sender names, domains, "from" or "reply-to" addresses, routing information, or subject lines, or otherwise disguise or misrepresent the origin or nature of a message.

3.5. Misrepresent who you are, who you represent, or the purpose of your message.

3.6. Harvest, scrape, collect, compile, resell, redistribute, or otherwise commercialize contact data — including Contact Data supplied through Wallu Sales — for resale, sublicensing, or for building or enriching a competing or third-party dataset.

3.7. Harass, threaten, intimidate, defame, stalk, or repeatedly contact recipients who have not consented or who have asked you to stop.

3.8. Send content that is illegal, fraudulent, deceptive, misleading, malicious, defamatory, infringing, sexually exploitative, or otherwise harmful, or that promotes any of the foregoing.

3.9. Send phishing, malware, or messages designed to deceive recipients into disclosing credentials, payments, or sensitive information.

3.10. Bypass, disable, remove, obscure, or fail to honor an unsubscribe or opt-out mechanism.

3.11. Send to any recipient who has opted out of, objected to, or unsubscribed from your outreach, has asked not to be contacted, or appears on an applicable suppression list.

3.12. Route cold or prospecting outreach through Wallu's shared sending domain (including noreply@wallu.ai) or Wallu Reach's shared sending infrastructure; those are only for testing (shared domain) or for your own consented/opted-in marketing lists (Wallu Reach).

3.13. Evade sending limits, suppression, filtering, authentication, throttling, or reputation/abuse controls — including by rotating mailboxes, domains, identities, or accounts to disguise volume or origin — or otherwise circumvent this Policy or a suspension.

3.14. Use Contact Data in a manner not permitted by applicable data-protection law, or without a lawful basis to contact the individuals or businesses it identifies.

4. Consent, Suppression, and Opt-Outs

4.1. You must maintain the ability to demonstrate your lawful basis for each recipient (for example, records of consent or a documented legitimate-interest assessment).

4.2. You must honor opt-out, objection, and erasure requests promptly and suppress those recipients from future Outreach. Wallu-provided unsubscribe links, suppression lists, and opt-out tooling assist you, but you remain responsible for honoring every request, including those received outside the tooling.

5. Data Supplied "As Is"

5.1. Contact Data made available through Wallu Sales is provided "as is", without warranty of accuracy, completeness, currency, deliverability, or lawful usability. You are responsible for verifying it and for determining whether you may lawfully contact each business or individual, including whether prior consent is required. Wallu is not responsible for outcomes arising from inaccurate or outdated Contact Data.

6. Deliverability and Platform Protection

6.1. You are responsible for your own domain and mailbox reputation, authentication (for example, SPF, DKIM, DMARC), and sending volumes. Wallu may impose rate limits or other controls to protect its systems, deliverability, and other customers.

7. Compliance Tooling Does Not Shift Responsibility

7.1. Wallu's compliance tooling — which may include an automatic unsubscribe link, a suppression list, and automated opt-out honoring — is a convenience only. Its provision, use, unavailability, or failure does not assume your obligations, does not guarantee compliance, and does not transfer any legal responsibility for your Outreach to Wallu. You must configure, use, and monitor it correctly, meet any requirement that goes beyond it, and remain fully responsible under this Policy and applicable law.

8. Data Protection

8.1. Where you process personal data protected by the GDPR or comparable laws, you must maintain a valid lawful basis (for example, a documented legitimate-interest assessment), provide required privacy notices, and honor data-subject rights, including objection and erasure. A Data Processing Addendum is available from Wallu on request.

9. Monitoring, Suspension, and Enforcement

9.1. We may investigate suspected violations and may suspend, throttle, disconnect a Connected Mailbox, remove content, or terminate access, with or without prior notice, where we reasonably suspect a violation of this Policy or applicable law, or a threat to our systems, deliverability, or other customers, as further described in the Wallu Sales Outreach Terms. Where practicable and not otherwise constrained, we will aim to provide notice and an opportunity to cure, but may act immediately in cases of suspected illegality, abuse, or ongoing harm. Violation of this Policy is a breach of your agreement with Wallu.

10. Indemnification

10.1. You will defend, indemnify, and hold harmless Wallu and its affiliates, officers, and staff from and against any claim, penalty, fine, loss, or expense (including reasonable legal fees) arising out of or relating to your violation of this Policy, your Outreach, your targeting or recipients, your sender identity, or your use of Contact Data.

11. Not Legal Advice

11.1. This Policy and any Wallu guidance, templates, or tooling are provided for general information only and are not legal advice. Wallu is not a law firm. Outreach law is jurisdiction-specific and changes over time. You are responsible for obtaining your own legal advice on the lawfulness of your outreach and for your compliance.

12. Governing Law

12.1. This Policy is governed by the laws of Romania, consistent with the Wallu Sales Outreach Terms and the general Terms of Service, and subject to their governing-law and jurisdiction provisions.

13. Changes

13.1. Wallu may update this Policy from time to time. Material changes will be communicated through the platform or by email, and the current version applies to your use of Wallu Sales. Your continued use of Wallu Sales after an update constitutes acceptance of the revised Policy.

This is a draft. It must be reviewed by Wallu's Romanian legal counsel before it is relied upon.

17. Editing Style Data (Pro Editor)

When you save a project in the Wallu Pro Editor, we derive a style profile from it: a set of numerical measurements describing how that project was edited. These include typical clip and cut lengths, how often transitions are used and of which types, text and caption sizes expressed as a proportion of the frame, font and colour values, colour-grading values, track and layer counts, and how often features such as masks, keyframes, speed changes and audio fades appear.

A style profile contains derived numbers only. It does not include your media, your video or audio content, your captions or script text, or the names of your projects, clips or files. Pro Editor projects are stored in your own browser and are not uploaded to us as part of this feature.

Style profiles are shared by default and combined with those of other users so that the AI editor reflects how people actually edit. In exchange, the Pro Editor is provided at no additional charge. You can turn sharing off at any time in the Pro Editor under Settings → Editing Style, where you can also delete any individual project's contribution or all of them at once. Because the combined profile is recalculated each time it is used, deleting a contribution takes effect immediately — no copy of it is kept in a pre-computed average.

We do not publicly attribute style profiles to you. This section applies to projects saved on or after 7 August 2026; profiles are not derived from earlier work retroactively.