Their AI Costs $400 a Month.
Olark's AI Website Agent is $400/month billed annually, and it answers on your website and nowhere else. Wallu answers from the same knowledge base across eight channels, starting at $4.99 for the whole account.
Where Olark frustrates people
- The AI Tier Is $400 a Month — Their own pricing page: Standard AI Website Agent at $400/month, billed annually at $4,800 a year, with a single human agent seat included.
- Every Extra Human Is Extra — Additional agents are +$29 each per month on top of that. A three-person support team lands at $458 a month before anything else.
- Your Website, And Nowhere Else — Olark prices a website agent. Their pricing page names no Discord, WhatsApp, Instagram, Telegram, Slack or email support.
Olark vs Wallu, feature by feature
| Feature | Olark | Wallu |
|---|---|---|
| Answers from your own site content | Yes | Yes |
| Trains itself on your website automatically | Yes | No |
| Unlimited AI conversations at a flat price | Yes | No |
| Answers on Discord, WhatsApp, Instagram and Slack | No | Yes |
| Email as a support channel | No | Yes |
| Billed per account, not per agent seat | No | Yes |
| Entry price under $10 a month | No | Yes |
What each side charges
| What you are buying | Olark | Wallu |
|---|---|---|
| AI that answers customers | $400/mo billed annually ($4,800/yr) | From $4.99/mo |
| Human-only live chat | $29 per agent/mo | Included |
| A second support agent | +$29/mo | Included |
| Channels covered | Website chat | Eight, including Discord and WhatsApp |
| Billing unit | Per agent seat | Per account |
Olark prices read from their public pricing page on 20 August 2026 at 1 euro = $1.165. Both exclude tax.
The short version
- Pricing — Read from olark.com/pricing on 20 August 2026: the Standard AI Website Agent is $400/month billed annually ($4,800/yr) with one human seat, and further agents are $29/month each. Human-only live chat without the AI is $29 per agent per month. Wallu Assist runs $4.99 to $149 for the whole account, monthly or annual, with every channel included at every tier.
- Setup time — Minutes on both sides, but differently. Olark trains its agent on your site automatically. With Wallu you build the knowledge base: paste question-and-answer pairs in bulk, upload .txt, .md, .json, .csv or .docx files, or add a page by URL. More work up front, and more control over exactly what it will say.
- AI capability — Both answer from your own content rather than generic training data, and Olark deserves credit for training itself on your site and not metering conversations. What it does not do is leave the website. Wallu answers from one knowledge base on Discord, Telegram, WhatsApp, Instagram, Facebook, Slack, email and web chat, and has a strict mode that stays silent rather than guessing when your documents do not cover the question.
Should you switch?
Wallu answers from your own documentation across eight channels for $4.99 a month per account, where Olark charges $400 a month for an agent that works on your website alone and $29 for each human seat beyond the first. If your support genuinely begins and ends on your own site, Olark is a real product and two things it does are better than ours: its agent trains itself on your site in about a minute, and its AI conversations are unlimited at a flat price rather than drawn from a credit pool. The comparison turns on reach and on price, not on quality.
Frequently asked questions
Is Wallu a good Olark alternative?
Wallu answers from your own documentation across eight channels for $4.99 a month per account, where Olark charges $400 a month for an agent that works on your website alone and $29 for each human seat beyond the first. If your support genuinely begins and ends on your own site, Olark is a real product and two things it does are better than ours: its agent trains itself on your site in about a minute, and its AI conversations are unlimited at a flat price rather than drawn from a credit pool. The comparison turns on reach and on price, not on quality.
How much does Wallu cost compared to Olark?
Wallu Assist starts at $4.99/month for 350 AI responses and runs to $149/month for 25,000. Billing is per account, never per seat or per resolution. Read from olark.com/pricing on 20 August 2026: the Standard AI Website Agent is $400/month billed annually ($4,800/yr) with one human seat, and further agents are $29/month each. Human-only live chat without the AI is $29 per agent per month. Wallu Assist runs $4.99 to $149 for the whole account, monthly or annual, with every channel included at every tier.
How long does it take to switch from Olark to Wallu?
Minutes on both sides, but differently. Olark trains its agent on your site automatically. With Wallu you build the knowledge base: paste question-and-answer pairs in bulk, upload .txt, .md, .json, .csv or .docx files, or add a page by URL. More work up front, and more control over exactly what it will say. You build the knowledge base yourself: paste question-and-answer pairs in bulk, upload .txt, .md, .json, .csv or .docx files, or add a page by URL.
