Free Chat. Paid AI.
Tawk.to is genuinely free if a person answers. The moment you want the AI to answer, it is $29 a month per site, and that is three times what Wallu charges for the same volume.
Where Tawk.to frustrates people
- The AI Is an Add-On — AI Assist gives you 100 messages a month free, then $29 for 1,000, $99 for 5,000 and $399 for 20,000.
- Billed Per Site — Every brand or site you run buys its own AI add-on. Wallu bills once per account.
- Every Reply Burns a Credit — AI replies, AI Commands and Smart Reply all draw from the same message allowance.
Tawk.to vs Wallu, feature by feature
| Feature | Tawk.to | Wallu |
|---|---|---|
| Free Human Live Chat | Yes | No |
| Unlimited Agents | Yes | Yes |
| 1,000 AI Replies Under $10/mo | No | Yes |
| Billed Per Account, Not Per Site | No | Yes |
| AI Answers From Your Own Docs | No | Yes |
| Discord, Telegram, WhatsApp, Instagram | No | Yes |
| Live Shopify and WooCommerce Order Lookups | No | Yes |
The short version
- Pricing — Matched on AI volume: 1,000 replies is $29 on Tawk.to and $9.99 on Wallu. 5,000 is $99 there against $49 here for 7,000. 20,000 is $399 there against $149 here for 25,000. Theirs is per site, ours is per account.
- Setup time — Minutes for both. Wallu builds its knowledge base by crawling your website, with no CSV and no question-and-answer pairs.
- AI capability — Tawk.to routes conversations to people, with AI as a metered add-on. Wallu answers from your documentation first and escalates only when it should not answer.
Should you switch?
If you have someone available to answer chat and your volume is low, Tawk.to is free and it is the right choice, and no comparison table changes that. The calculation flips the moment you want the AI to do the answering: at every published tier, Tawk.to AI Assist costs multiples of what Wallu charges for the same number of replies, and it is billed per site rather than per account.
Frequently asked questions
Is Wallu a good Tawk.to alternative?
If you have someone available to answer chat and your volume is low, Tawk.to is free and it is the right choice, and no comparison table changes that. The calculation flips the moment you want the AI to do the answering: at every published tier, Tawk.to AI Assist costs multiples of what Wallu charges for the same number of replies, and it is billed per site rather than per account.
How much does Wallu cost compared to Tawk.to?
Wallu Assist starts at $4.99/month for 350 AI responses and runs to $149/month for 25,000. Billing is per account, never per seat or per resolution. Matched on AI volume: 1,000 replies is $29 on Tawk.to and $9.99 on Wallu. 5,000 is $99 there against $49 here for 7,000. 20,000 is $399 there against $149 here for 25,000. Theirs is per site, ours is per account.
How long does it take to switch from Tawk.to to Wallu?
Minutes for both. Wallu builds its knowledge base by crawling your website, with no CSV and no question-and-answer pairs. You build the knowledge base yourself: paste question-and-answer pairs in bulk, upload .txt, .md, .json, .csv or .docx files, or add a page by URL.
