AI customer support on every channel you already use
Wallu Assist answers your customers on your website, Instagram, WhatsApp, Facebook Messenger, Discord, Telegram, Slack and email, from one shared inbox and one knowledge base. It learns from the pages and documents you already have, so it answers in your words rather than generic filler.
What it does
- One inbox for every channel. Website chat, social DMs, and email land in the same place, with the full history attached to the customer.
- Answers from your own content. Point Wallu at your site, docs, PDFs or help centre and it builds the knowledge base itself.
- Human handover that works. When the AI is unsure or the customer asks for a person, the conversation escalates with the full transcript. Your reply goes back out on the original channel.
- Tickets and follow-up. Anything that cannot be resolved live becomes a ticket with email follow-up, so nothing is lost when the chat window closes.
- Order lookup. Connect Shopify or WooCommerce and Wallu answers "where is my order" from the real order record.
- Leads and CRM. Wallu captures contact details in conversation and scores the lead, so sales conversations do not die in a chat log.
Who it is for
Online stores that answer the same shipping and returns questions all day; SaaS teams drowning in first-line support; agencies running support for several clients from one dashboard; and Discord or Telegram communities that need answers around the clock.
How it compares to the alternatives
Against a bigger helpdesk suite. Those are built around a ticket queue and charge per agent seat, so cost rises with your team. Wallu is priced on AI replies, includes every channel on every plan, and does not bill you for adding a person to the inbox.
Against a website-only chat widget. A widget answers the customers already on your site. Most stores get more messages through Instagram and WhatsApp than through their own chat box, and a widget cannot see any of them.
Against hiring. A person costs the same whether the question is hard or trivial. Roughly four in five incoming messages are the same handful of questions; automating those is what makes the fifth affordable to answer properly.
What it costs
Assist starts at $4.99/month for 350 AI replies with a 7-day free trial, $9.99/month for 1,000 replies, $19/month for 2,500 replies plus voice AI, and $49/month for 7,000 replies plus WooCommerce and sales agent mode. Every plan includes all channels and the unified inbox, and there is no per-seat charge.
Getting started
Add one script tag to your site, install the Shopify app, or install the WordPress plugin - no API keys to generate in any of them. Point Wallu at your website, help centre or a PDF and it builds the knowledge base itself. Connect the channels you use, set when it should hand over to a person, and it starts answering. Most accounts are live the same afternoon. Read the setup guide or compare plans.
