Gorgias Alternatives and Competitors: What They Cost in 2026

2026-01-05 · Wallu Team · 11 min read · Comparison

Gorgias costs $60 a month at 300 tickets and $720 at 3,000, month-to-month before AI. Nine alternatives, priced in both billing cycles where published.

Table of Contents

• Gorgias pricing in 2026: tickets plus AI
• What Gorgias does well, and why stores leave
• Gorgias alternatives at a glance, in both billing cycles
• The alternatives, grouped by what you need
• What 300, 1,000 and 3,000 tickets a month cost
• Where Wallu is the wrong choice
• Sources and read dates
• Frequently asked questions

Short answer: Gorgias is the Shopify specialist, and because it bills per ticket rather than per agent, it is hard to beat when many people answer a modest number of tickets. To stay Shopify-first, look at Re:amaze (from $29 per team member month-to-month, $26.10 annually, or $59 flat for up to 500 responded conversations) and Richpanel (per seat, yearly contracts). Marketplace and multi-store sellers should look at eDesk. If a few people answer a lot of tickets, a per-agent help desk such as Freshdesk ($23 per agent month-to-month, $19 annually) or Zendesk is usually cheaper before AI, and Help Scout suits email-first teams. If you mainly want AI answering chat and social messages, not a full help desk, Tidio and Wallu are smaller, cheaper tools for that job.

About the prices. Every competitor figure was read from the vendor's own pricing page on 10 October 2026, month-to-month and billed annually where both exist. Seven of these pages open on annual billing; Gorgias' also opens with its AI Agent switched off, so its first number is neither the month-to-month price nor the price with AI.

Gorgias pricing in 2026: tickets plus AI

Gorgias bills per billable ticket, "never priced per agent", with a monthly ticket allowance on each plan and overage beyond it.

Starter includes 3 user seats, Basic 500. No free plan; the 7-day trial has all features and needs no payment details.

The AI Agent is a second meter

Turn on "Add AI Agent" and each AI Agent interaction costs $1.00 on monthly billing or $0.90 on annual. It is charged only when the AI resolves the conversation without a human; if an agent replies within 72 hours, it is billed as a ticket only.

The line most comparisons miss, from Gorgias' FAQ: "Each AI Agent interaction also counts as a helpdesk ticket and is billed accordingly." Past your allowance, then, one AI-resolved conversation costs $1.36 to $1.40 month-to-month: the $1.00 interaction plus $0.36 or $0.40 of overage (our arithmetic from their published rates).

Each is the plan price plus the interactions at $1.00 or $0.90. The page's comparison table still shows a lower AI rate on Advanced than the cards and FAQ do; we use the cards and FAQ.

What Gorgias does well, and why stores leave

Gorgias was built for e-commerce with Shopify at the centre; if most of your tickets are order questions from a Shopify store, few tools are as focused on that job.

• Seats are not the meter. Basic includes 500 user seats, so part-time staff and a warehouse team can work in the inbox without a per-seat bill.
• The AI is charged only when it resolves. If a person replies within 72 hours, you pay for the ticket only.
• A cheap start. Starter is $10 a month for 50 tickets, and the trial needs no payment details.

Why stores look elsewhere:

• The bill follows ticket volume. From 300 to 3,000 tickets a month, the month-to-month bill goes from $60 to $720 before AI (worked below).
• AI resolutions count twice: once as a $1.00 interaction ($0.90 annually), and again as a ticket.
• Small teams with big queues pay more. Two people answering 3,000 tickets a month pay Gorgias $720 month-to-month; two Freshdesk Growth agents cost $46 month-to-month ($38 annually) before AI.

Gorgias alternatives at a glance, in both billing cycles

Entry prices, with Gorgias for reference. Rows are grouped by billing unit (per ticket or conversation, per seat, per account, unpublished), then sorted by month-to-month entry price within each group.

The alternatives, grouped by what you need

If you want to stay Shopify-first

Re:amaze. Purpose-built for Shopify stores, like Gorgias and Richpanel. Per team member: Basic $29 month-to-month ($26.10 annually, one brand), Pro $49 ($44.10, unlimited brands, SMS and voice), Plus $69 ($62.10). They include 5, 10 and 20 AI resolutions per user a month, then $0.85 each. Its flat Starter plan ($59 month-to-month, unlimited team members, up to 500 responded conversations) is the closest match to Gorgias Basic. 14-day trial, no card.

Richpanel. Also purpose-built for Shopify stores. Richpanel shows different prices to different visitors; the plans we saw ranged from $69 to $99 per seat a month on yearly contracts, plus metered AI (about $0.20 per AI-handled conversation). One version adds a $200 monthly AI minimum, so one seat plus AI "starts at $299 per month on an annual commitment". No free plan or trial, only a demo. Its AI meter is the cheapest of the store-focused help desks here; the yearly contract is the trade-off.

If you sell on marketplaces or run several stores

eDesk. Built for marketplace sellers (Amazon, eBay and others) and multi-store businesses. Per agent: Essential $49 month-to-month ($39 annually) for one store or marketplace, Growth $115 ($89) for five, Professional $149 ($119) for ten. AI Agent on every plan at $0.99 per outcome, once per ticket ("No reply. No action. No charge."). 14-day trial, no card. Trial it first if marketplace messages dominate your queue.

If you want a general-purpose help desk

Freshdesk. Growth $23 per agent month-to-month ($19 annually), Pro $66 ($55), Enterprise $107 ($89). Freddy AI Agent comes with all three: 500 sessions once per account, not monthly, then $49 per 100 ($0.49 a session, our arithmetic). No free plan on the pricing page; 14-day trial. For a small team with a big queue, usually the cheapest step away from per-ticket billing. More in Freshdesk alternatives.

Zendesk. Support Team, $25 per agent month-to-month ($19 annually), is email ticketing only. Suite Team, $69 ($55), adds AI agents, messaging, live chat and telephony; Suite Professional is $149 ($115). Plans include 5 automated resolutions per agent a month (10 on Suite Professional), then $1.50 each committed or $2.00 pay-as-you-go, the highest published AI rate here. No free plan; 14-day trial. Compared head to head in Gorgias vs Zendesk.

If most of your support is email

Help Scout. An email-first shared inbox, and good at it, though not an e-commerce specialist. Per user: Standard $30 month-to-month ($25 annually), Plus $54 ($45), Pro $90 ($75, minimum 10 users). Free plan for up to 5 users, without AI. AI Answers is $0.75 per resolution, with a spend cap and three free months from account creation. 15-day trial, no card. See Help Scout alternatives.

If you are prepared to buy through sales

Gladly. No published pricing: gladly.com/pricing redirects to the homepage, and the way in is "Get a demo". We print no figure because there is none. Shortlist it only if you are ready for a sales-led evaluation.

If you mainly want AI answering chat and social messages

Tidio. Billed per billable conversation, one where a human agent sent a message; Flows and Lyro AI replies do not count. Starter is $29 month-to-month ($24.17 annually) for 100; Growth runs from $59 ($49.17) for 250 to $349 month-to-month for 2,000. Lyro, the AI agent, is a separate add-on from $39 ($32.50) for 50 conversations, up to $700 month-to-month for 1,000. At the limit you cannot reply until the 1st unless you upgrade, and monthly plans auto-upgrade at 95% by default. Free plan (50 conversations a month); 7-day trial. See Tidio alternatives.

Wallu (our product). Priced per account, never per seat or ticket: Mini $4.99 month-to-month ($3.99 billed yearly) for 350 AI replies a month, Lite $9.99 ($7.99) for 1,000, Starter $19 ($15) for 2,500, Pro $49 ($39) for 7,000, Enterprise $149 ($119) for 25,000. One credit is one AI reply sent; real conversations average about 3.2. Every plan answers eight channels (website chat, Instagram, WhatsApp, Facebook Messenger, Telegram, Discord, Slack and email) from one shared inbox and your own knowledge base, with handover to a human. Its Shopify app reads real orders (status, tracking) and the live catalogue but is not in the public Shopify App Store; WooCommerce is on Pro. See pricing.

What 300, 1,000 and 3,000 tickets a month cost

Our arithmetic from their published rates, month-to-month unless stated.

Gorgias at three volumes

Ticket counts include those the AI resolves, since they count as tickets too. Month-to-month, Starter is cheapest up to 175 tickets (if 3 seats are enough), Basic up to roughly 1,050, Pro up to 3,500 and Advanced from there to 5,000. Each further AI interaction is $1.00 month-to-month or $0.90 annually.

The same volumes on the other volume-priced tools

Units differ: Re:amaze counts responded conversations and Tidio conversations a human replied to, and Tidio's AI is a separate Lyro subscription. The Wallu column assumes the AI replied in every conversation at the 3.2-reply average; your team's own replies are not AI replies, and there are no seats. Billed yearly, those Wallu plans are $7.99, $39 and $119. It is also a different product: an AI agent with a shared inbox, not a store help desk with Gorgias' depth.

What the same money buys on a per-seat help desk

Seats each Gorgias bill would pay for, columns sorted by month-to-month seat price (Richpanel sells yearly contracts, so it is left out).

If fewer people than that answer your tickets, the per-seat tool costs less before AI; if more do, Gorgias wins, which is why it suits stores with many occasional users. Then add the AI meter: per 100 AI-handled conversations beyond any allowance, published rates run from about $20 (Richpanel) to $200 (Zendesk pay-as-you-go), with Gorgias at $100 month-to-month ($90 annually) plus the tickets used. Wallu meters AI replies instead, inside each plan.

Where Wallu is the wrong choice

We make Wallu, so here is where it loses:

• You want an app from the Shopify App Store. Wallu's Shopify app reads real orders (status, tracking) and the live catalogue, but it is not listed in the public Shopify App Store. Gorgias, Richpanel and Re:amaze are purpose-built for Shopify; Wallu is not.
• You run WooCommerce on a small budget. WooCommerce is on the Pro plan, $49 month-to-month or $39 billed yearly, not on the cheaper plans.
• You need help-desk machinery. No workforce management, multi-brand help centre, SLA policy engine, phone contact centre or skills-based routing for large teams.
• You depend on integrations. No app marketplace, far fewer third-party integrations than Zendesk or Freshdesk, and a young company.
• Your volume is high and steady. Credits are per AI reply, so a flat-rate or unlimited plan elsewhere can work out cheaper, and the largest published plan stops at 25,000 AI replies a month.
• You need a real free plan or an uptime SLA. The free account gets 10 AI replies a month, enough to test but not to run support on, and there is no published uptime SLA below Enterprise.

Sources and read dates

Every price above was read from the vendor's own pricing page. None comes from a review site or another comparison article.

Frequently asked questions

What is the best alternative to Gorgias?

It depends on why you are leaving: Re:amaze or Richpanel to stay Shopify-first, eDesk for marketplaces and multiple stores, Freshdesk or Zendesk for a per-agent help desk, Help Scout for email-first support, and Tidio or Wallu for AI answering chat and social messages. Re:amaze starts at $29 per team member month-to-month ($26.10 annually).

Who are Gorgias' main competitors?

The store-focused help desks Re:amaze, Richpanel and eDesk; the general help desks Zendesk, Freshdesk and Help Scout; Gladly, which is sold only through sales; and chat tools with AI agents such as Tidio. They bill differently: Gorgias per ticket, Tidio per conversation, most of the others per seat.

How much does Gorgias cost in 2026?

Starter is $10 a month for 50 tickets (monthly billing only). Basic is $60 month-to-month or $50 billed annually for 300 tickets, Pro $360 or $300 for 2,000, Advanced $900 or $750 for 5,000, and Enterprise is custom. Overage is $0.40 a ticket on Starter, $40 per 100 on Basic and $36 per 100 on Pro and Advanced. The AI Agent adds $1.00 per interaction month-to-month or $0.90 annually.

Does Gorgias charge for AI on top of tickets?

Yes. Each AI Agent interaction costs $1.00 on monthly billing or $0.90 on annual, and Gorgias' FAQ says each one "also counts as a helpdesk ticket and is billed accordingly." It is charged only when the AI resolves the conversation without a human.

Is there a free alternative to Gorgias?

Gorgias has no free plan, only a 7-day trial. Help Scout has a free plan for up to 5 users (one inbox, 100 contacts a month, no AI), and Tidio has one with 50 billable conversations a month. Wallu's free account gets 10 AI replies a month, enough to test it but not to run support on.

Can Wallu replace Gorgias for a Shopify store?

Only partly. Wallu's Shopify app reads real orders (status, tracking) and the live product catalogue, but it is not listed in the public Shopify App Store, and Wallu is not purpose-built for Shopify the way Gorgias, Richpanel or Re:amaze are. WooCommerce is on the Pro plan, $49 month-to-month or $39 billed yearly. It fits a store that mainly needs AI answers across chat, social and email.