Gorgias Alternative 2026: No Per-Ticket Fees

2026-01-05 · Wallu Team · 13 min read · Comparison

Gorgias prices by ticket volume and bills its AI per resolution. Wallu connects Shopify and WooCommerce and answers eight channels from $4.99.

Table of Contents

• Why People Love (and Leave) Gorgias
• Top Gorgias Alternatives
• Feature Comparison
• Pricing Comparison
• Migration Guide
• Frequently Asked Questions
• Conclusion

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Why People Love (and Leave) Gorgias

Gorgias is purpose-built for e-commerce. It integrates beautifully with Shopify, BigCommerce, and Magento. But there's a catch.

What Gorgias Does Well

• Deep Shopify integration
• Order management in sidebar
• Macro templates
• Multi-channel inbox

Why Teams Leave

1. You Pay by Volume, Not by Seat

Gorgias prices on how much support you do rather than how many people do it. Their pricing page

does not render its figures to a plain fetch, so rather than repeat numbers we cannot source, the

honest statement is this: check gorgias.com/pricing directly, and price it at *your* ticket

volume, because the tier you land in is what decides the bill.

What they do state plainly (read 20 August 2026): **"AI Agent on every plan, pay only when it

resolves a conversation."**

Price it at your own volume. A store doing 10,000 tickets a month lands in a very different

tier than one doing 500, and that gap is the whole decision. Get the quote before you compare.

2. The AI Bills Per Resolution

Their own wording is "pay only when it resolves a conversation". That is a fair model when volume

is low and an expensive one when it is high, which is the opposite of a flat rate. Wallu spends one

credit when it sends a reply, and nothing when it stays quiet.

3. Built for Ecommerce

Gorgias calls itself "The Conversational AI platform for ecommerce" and integrates Shopify,

BigCommerce, Magento and WooCommerce, so it is not Shopify-only as older comparisons claim. If your

support is ecommerce, that focus is a genuine strength. If you also run SaaS, services or a

community, it is a narrower fit.

Top Gorgias Alternatives

1. Wallu (Best Value)

Pricing: published on the vendor's own pricing page — check it directly, it changes often

Best for: Stores wanting AI without per-ticket billing

2. Richpanel

Pricing: published on the vendor's own pricing page — check it directly, it changes often

Best for: Mid-size stores

3. Reamaze

Pricing: published on the vendor's own pricing page — check it directly, it changes often

Best for: Multi-brand operations

Feature Comparison

Pricing Comparison

For 3,000 Tickets/Month

Gorgias bills per ticket tier plus Automate; Wallu Pro is one flat monthly price.

For 10,000 Tickets/Month

*No Gorgias figure is quoted here because their pricing page does not publish one we can read and

date. Price it at your own volume before comparing.*

Migration Guide

• Export Gorgias Data (1 hour): Settings → Data → Export tickets, customers, macros
• Set Up Wallu (15 min): Create account, connect Shopify store
• Import Content (30 min): Recreate macros, import customer data, set up knowledge base
• Configure AI (30 min): Upload FAQ/policy documents, train on common questions
• Transition (1-2 weeks): Run both platforms in parallel, then phase out Gorgias

Total migration time: 3-5 hours

Frequently Asked Questions

Will I lose my Shopify integration?

No. Wallu integrates with Shopify for order data, product info, and customer details.

Is Wallu's AI as good as Gorgias Automate?

Better, in many cases. Wallu uses LLMs (Gemini/GPT) while Gorgias uses rule-based automation.

What if I have more than 10,000 tickets?

Wallu Enterprise handles unlimited tickets at flat rate. No surprises.

Conclusion

Gorgias pioneered e-commerce helpdesks, but the pricing model punishes growth.

Wallu offers: Same e-commerce integrations, better AI (LLM-powered, included), flat-rate pricing, 70%+ cost savings.

Switch from Gorgias to Wallu