Dashboard Overview

A tour of the Wallu dashboard: the product switcher, the sidebar views, and where everything lives.

Dashboard Overview

After you sign in, you land in the Wallu workspace: a left sidebar for navigation and a main panel that renders whatever view you pick. Everything you configure and every product you use is reachable from here. This page is a map so you know where each thing lives, then links out to the deeper docs.

If you are brand new, start with Getting Started instead — this page assumes you are already inside the app.

The product switcher

Wallu is not one product — it is four, and you switch between them at the top of the sidebar. Click the current product name to open the switcher dropdown:

Wallu Assist — *AI Support Automation*. The default. Inbox, tickets, knowledge base, channels, lead pipeline. Landing view: the Assist Dashboard.
Wallu Reach — *Email Marketing*. Campaigns, lists, automations, SMS, deliverability. Landing view: the Reach Dashboard.
Wallu Studio — *AI Video Suite*. Auto-clipper, thumbnails, motion graphics, the pro editor, and the rest of the creative tools. Landing view: My Studio.
Wallu SEO — *SEO & Content*. Not yet available on customer accounts: it shows a Soon badge and is disabled for everyone. Access is currently restricted to the Wallu team while the product is being finalized, so even the account owner cannot enter it.

Switching products swaps the entire sidebar and drops you on that product's landing view. Your last-used product is remembered (stored in your browser), so you return to where you left off. The switcher also flips automatically: if you deep-link straight to a Studio or Reach view, the header updates to match.

The four products bill separately — being on a paid Assist plan does not unlock Reach or Studio. See each product's own docs for what its plan includes: Assist channels, Reach, Studio, SEO.

The Assist dashboard view

Within Wallu Assist, Dashboard is the first sidebar item and the page you land on. It is intentionally a light at-a-glance summary, not a control panel. It shows one section — Wallu Assist / Inbound Support — with four metric cards:

Active Conversations — the number of conversations currently open in your inbox (labelled *Live*).
Knowledge Sources — how many documents are in your knowledge base (labelled *Data*). Click this card to jump straight to the Knowledge Base.
Average Rating — your CSAT score from customer feedback, or a dash if you have none yet.
Active Agents — how many AI agents you have configured (labelled *Team*).

At the top-right of the dashboard header is a Plan usage pill with a small progress ring. It shows your Assist credit usage as a percentage of your monthly limit; click it to open your subscription/billing page.

That is the whole Assist dashboard. The real work happens in the views below it in the sidebar.

The Assist sidebar

Below Dashboard, the main Assist views are:

Inbox — every conversation across every channel, in one place. A red dot appears here when a conversation has been escalated to a human. See Unified Inbox.
Tickets — structured support tickets with statuses and assignment. See Tickets.
Knowledge Base — the documents, URLs, and Q&A the AI answers from. See Knowledge Base.
Lead Pipeline — a kanban board of leads the bot captures. See Lead Pipeline.
Analytics — volumes, resolution, and channel breakdowns. See Analytics.

Under a Channels heading you connect and configure each place your bot talks to customers:

Instagram (expandable — Comments, DM Sequences, Flow Builder, Cross-Channel). See Instagram Bot.
Discord (expandable — Sales & Marketing, Follow-Up). See Discord Bot.
Telegram, Facebook, WhatsApp, Slack, Email / IMAP — flat items. See Telegram Bot and Channels.
Web Widget (expandable — Voice AI, Quick Replies, Help Center, Auto Translate, Smart Triggers, Proactive Triggers).

At the bottom, a collapsible Settings section holds utility views: Wallu Tracker, Wallu Forms & Outreach, Wallu Remote Control, Calendar, Audit Logs, and API Keys (see API).

Reach and Studio have their own dashboards

A common point of confusion: the metrics page above is the *Assist* dashboard. Reach and Studio each have a completely separate dashboard and sidebar. Switch products first, then look for the Dashboard (Reach) or My Studio (Studio) view. Studio also pins Calendar, Analytics, and Social Accounts to the bottom of its sidebar, and its Create group holds the Thumbnail Generator, Video Clipper, Motion Studio, and more — see Studio. Reach groups its views into Campaigns, Deliverability (Domains, Email Analytics), and Settings — see Reach and Email Campaigns.

Account menu, billing, and settings

Billing and Settings are not in the main nav list — they live in the account menu at the very bottom of the sidebar (click your name). From there:

Settings — profile, team, branding, and product configuration. See Settings.
Subscription — your plan and usage (also reachable from the plan-usage ring on the Assist dashboard).
Affiliate Program — your referral link and earnings.
Docs & Resources — opens this documentation.

The account menu also holds the light/dark theme toggle and logout.

The command palette

Press Cmd+K (macOS) or Ctrl+K (Windows/Linux) anywhere in the app to open the command palette. It lets you jump to any view or switch products with the keyboard — faster than hunting through the sidebar once you know where things are.

Collapse and mobile

The sidebar collapses to an icon-only rail to give the main panel more room. On mobile, the sidebar becomes a hamburger menu and the top bar shows the name of the current view.

Access and visibility rules (gotchas)

What you see depends on your plan and role:

Free plan. If your Assist (or Reach) plan is not active, the main panel shows a locked upgrade prompt instead of the product — except for Billing and Settings, which stay accessible so you can subscribe. A small red lock also appears on that product in the switcher.
Team members / agents. Invited teammates get a reduced view. They are redirected away from Billing, the Affiliate program, API Keys, and the per-channel integration pages back to the dashboard, and those items are hidden from their sidebar. They keep the Inbox, Tickets, and other day-to-day support views.
Wallu SEO is not yet available on customer accounts — it shows a Soon badge and is disabled, so you cannot enter it even if you own the account (access is currently restricted to the Wallu team). Internally, only SEO Audit, Fix My SEO, and Get Indexed are live so far; see SEO.

If a product or view is missing from your sidebar, it is almost always one of these three rules — not a bug.